Competition is keen in the market, in order to take a share, both service quality and product quality are important. To provide excellent service, we have to understand the service we provided and customers’ expectation first. But what is “Excellent Service”? How to define ‘Excellent Service”? So “Excellent Service” is not just simply smile and be polite, it is a topic we can discuss in depth.
We embarked on major consultancy projects to enhance the customer service of different organizations such as Wing On Travel, King Fook Jewelry, Global Retail Incorporation, Hong Kong MPF Schemes Authority, Food and Environmental Hygiene Department, Correctional Services Department, Judiciary, etc
Contracted by the Hong Kong Tourism Board and American Express, weekly Hong Kong Wonder-Host workshops were conducted at our training room. In the past years, over 7,000 participants from the service industry have completed the workshop.